DELIVERY
Complimentary DHL Express shipping worldwide, with tracking provided after dispatch. Production and dispatch timing depend on the item; contact us before ordering to confirm a realistic delivery estimate, especially if you have an event deadline. Original-delivery duties, taxes, and import fees are the customer’s responsibility.
RETURNS
Full-price, standard-size dresses are eligible, including those produced after ordering without customization. Request a return within 7 calendar days of item delivery for U.S. orders, or 14 calendar days of delivery of the last item for other destinations; weekend/public-holiday extensions apply outside the U.S. as stated in our policy.
Items must be unworn, unwashed, unaltered, with original tags and security ribbon intact. Careful indoor try-on is allowed. Made-to-measure, customized/altered dresses, and discounted items clearly marked final sale are excluded from change-of-mind returns. Defects, incorrect items, and applicable statutory rights remain covered.
Email info@minnafashion.com before shipping. Send approved returns within 7 calendar days after approval, subject to statutory exceptions. You pay return shipping for fit/preference to Prishtina, Kosovo; MINNA covers applicable return import customs when instructions are followed. MINNA covers necessary return shipping for confirmed defects or company errors.
REFUNDS & CANCELLATIONS
Eligible refunds: full item price, no restocking fee, issued within 7 business days after receipt and inspection; bank posting time is additional. Cancel any order within 24 hours for a full refund, including final-sale orders. Applicable statutory withdrawal and refund rights take precedence.
Full policy: https://www.minna.shop/policies/refund-policy
Assistance: info@minnafashion.com