General Return Policy
- Discounted or sale items are final sale and are not eligible for return or refund.
- Custom designs or dresses made to your measurements cannot be returned.
- If you are dissatisfied with your order, you must notify Minna Fashion within 24 hours of delivery and provide a photo of the dress tried on.
- Approved returns must be shipped according to our instructions. Minna Fashion is not responsible for lost or delayed return packages.
Refund Policy Highlights
- Return requests must be initiated within 45 days of receiving your order.
- Returned items must include the red ribbon tag intact. Returns without this tag will not be accepted.
- Once approved, refunds are processed within 30 days to the original payment method.
- Refund scale:
Within 24 hours: 100% refund
1–14 days: 60% refund
15–30 days: 50% refund
After 30 days: no refund
Frequently Asked Questions
Can I return items purchased in-store?
No. Items purchased from physical retail locations are not eligible for return.
Can I return sale items?
No. Discounted or sale items are final sale and cannot be returned or refunded.
What if my dress was custom-made?
Custom-made or made-to-measure dresses are final sale and not eligible for return or refund.
How long does it take to receive a refund?
Approved refunds are processed within 30 days.
What should I do if my item is defective?
Please contact Minna Fashion immediately with clear photos of the issue. Our team will review your case and assist you as quickly as possible.
