MINNA Fashion — Returns, Refunds & Cancellations

This policy applies to purchases made directly through the MINNA Fashion online store.

Where applicable consumer law provides additional cancellation, return, or refund rights, those rights take precedence over the terms below.

1. Order cancellations

You may cancel any order within 24 hours of placing it for a full refund. This includes standard-size, made-to-order, made-to-measure, customized, and discounted orders.

Email info@minnafashion.com with your order number and cancellation request within this window.

After 24 hours, cancellation is not guaranteed. Contact us immediately so we can check your order’s status. Made-to-measure and customized orders cannot be cancelled once production has begun, except where applicable law provides otherwise.

Approved cancellation refunds are issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the refund.

The 24-hour cancellation window does not restrict any additional statutory withdrawal rights.

2. Eligible returns and request windows

Full-price, standard-size dresses are eligible for return. This includes:

• In-stock, standard-size dresses.

• Standard-size dresses produced after ordering without individual customization.

A dress is not final sale solely because it was produced after ordering.

The deadline to request a return depends on your delivery destination:

United States: Request your return within 7 calendar days of delivery of the item.

Other destinations: Request your return within 14 calendar days of delivery of the last item in your order. If the final day falls on a weekend or public holiday, the request window extends to the next business day.

3. Return conditions

For fit or change-of-mind returns, your dress must be:

• Unworn, unwashed, and unaltered.

• Free from stains, makeup, perfume, damage, and other signs of use.

• In its original condition, with all original tags and the security ribbon attached and intact.

Careful indoor try-on is allowed. Please include the original packaging.

These conditions do not prevent you from reporting an item that arrived defective, damaged, or incorrect, or exercising applicable statutory rights.

4. How to request a return

Email info@minnafashion.com within the applicable return-request window. Include your order number and the item you wish to return.

Please wait for approval and shipping instructions before sending your return.

Once approved, send the item within 7 calendar days after approval. Use a tracked shipping service, retain your shipping receipt, and share the tracking information with us.

Approval to send a return is subject to inspection when the item arrives. Our approval process does not restrict any applicable statutory right to withdraw from a purchase.

5. Return destination, shipping, and customs

Approved returns are sent to Prishtina. We will provide the complete return address and shipping instructions when approving your request.

For returns due to fit or personal preference, you are responsible for return shipping costs.

MINNA Fashion covers applicable import customs charges on approved returns to our return location when you follow our shipping and customs documentation instructions. Always use accurate descriptions and declared values.

If instructions are not followed and additional charges arise, we will explain those charges and review the circumstances with you. We do not apply an automatic customs deduction to every return.

For a confirmed defective item, incorrect item, or error by MINNA Fashion, we cover the necessary return shipping and applicable return import customs charges.

6. Refunds

We inspect returned items and notify you of the outcome.

For an approved, eligible return, we refund the full item price to the original payment method within 7 business days after receiving and inspecting the returned item. We do not charge a restocking fee.

Your bank or payment provider may require additional time to post the refund.

For fit or change-of-mind returns under our standard commercial policy:

• Original shipping charges, if paid, are non-refundable.

• Customer-paid return shipping is non-refundable.

• Duties and taxes paid directly to customs authorities or carriers on the original delivery are not refunded by MINNA Fashion.

Where statutory withdrawal rights require reimbursement of standard outbound delivery charges or a different refund deadline, we follow those requirements.

7. Final-sale items

The following are excluded from fit or change-of-mind returns under our standard commercial policy:

• Made-to-measure dresses produced using your individual measurements.

• Dresses customized or altered at your request.

• Discounted items clearly identified as final sale before purchase.

Final-sale status does not remove your 24-hour cancellation window.

It also does not prevent you from reporting a defective, damaged, or incorrect item, or exercising any applicable statutory rights. A discount or final-sale label does not override mandatory consumer protections.

8. Defective, damaged, or incorrect items

Please contact info@minnafashion.com promptly with:

• Your order number.

• A description of the issue.

• Clear photographs where possible.

This process also applies when customization differs from the specifications agreed with MINNA Fashion.

We will assess the issue and arrange an appropriate remedy, which may include repair, replacement, or refund, depending on the circumstances and your applicable rights.

Please contact us before arranging return shipment so we can provide instructions and arrange the necessary shipping support.

9. Exchanges

For an eligible standard-size dress, contact us to discuss an exchange before sending the item back. Replacement availability, shipping costs, and timing must be confirmed by our team.

You may instead use the eligible return-and-refund process and place a separate order.

10. European Union withdrawal rights

For eligible online purchases delivered to the European Union, you may notify us that you wish to withdraw from the purchase before delivery or within 14 days after you, or a person nominated by you other than the carrier, receives the last item in your order.

To exercise this right, email info@minnafashion.com with a clear statement of your decision and your order details. Prior approval is not required to exercise this statutory right.

After notifying us, send the goods back within 14 days. You bear the direct return shipping cost unless the item is defective, incorrect, or we have agreed otherwise. Our return customs coverage described in Section 5 continues to apply when you follow our instructions.

We reimburse payments required by applicable law, including standard outbound delivery charges, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional costs for delivery options above our standard delivery service are not reimbursed.

You may inspect the goods as you would in a store. Any deduction for diminished value will be limited to what applicable law permits for handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Statutory exceptions may apply to goods made to your specifications or clearly personalized. Producing an otherwise standard-size dress after ordering does not, by itself, make it personalized.

11. Contact

For cancellation, return, exchange, or refund assistance:

Minna LLC
Cagllavice, Magjistralja Prishtine–Ferizaj KM5
Prishtina 10000
Email: info@minnafashion.com
Return location: Prishtina. The complete return address is provided with return instructions.

Nothing in this policy limits your applicable statutory consumer rights.