Here’s a well-structured Purchase Options & Cancellation Policy for Minna Fashion, ensuring clarity and compliance with EU consumer protection laws:

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Purchase Options & Cancellation Policy

1. Purchase Options

At Minna Fashion, we offer the following purchase options:

• Online Orders – Secure checkout via our website.
• In-Store Purchases – Visit our showrooms in Prishtina and Prizren.
• Custom Orders – Made-to-measure haute couture dresses available upon request.

2. Order Processing & Payment

• All orders are processed within 7 business days after payment confirmation.
• We accept credit/debit cards, PayPal, bank transfers.
• Custom orders require a 100% deposit before production begins.

3. Cancellation Policy

3.1. Standard Orders (Non-Customized Items)

• Orders can be canceled within 24 hours of purchase for a full refund.
• After 24 hours, cancellation is no longer possible as processing begins.

3.2. Custom Orders & Made-to-Measure Dresses

• Due to the bespoke nature of our custom designs, cancellations are not accepted once production has started.
• If you wish to cancel a custom order before production begins, the deposit will be non-refundable to cover design and material costs.

3.3. Pre-Orders

• Pre-orders can be canceled within 48 hours of purchase for a full refund.
• After this period, the order is considered confirmed, and cancellation is not possible.

4. Refunds & Exchanges

• For eligible cancellations, refunds will be processed within 30 business days to the original payment method.
• If you wish to exchange an item, please refer to our Returns & Exchange Policy.

For any cancellation requests, please contact us at info@minnafashion.com with your order number.